貨物破損有很多原因?？蛻魜?lái)索賠的時(shí)候，業(yè)務(wù)員先要迅速回復(fù)客戶，表達(dá)對(duì)于這個(gè)問(wèn)題的重視。然后，問(wèn)清楚，外包裝是否破損了。如果外包裝破損的話，讓客戶去聯(lián)系貨運(yùn)公司索賠，如果有保險(xiǎn)的話，同時(shí)聯(lián)系保險(xiǎn)公司。如果屬于本公司的責(zé)任造成的貨物破損，要迅速調(diào)研，并給客戶一個(gè)合理的解釋和賠償方案。

Dear Tom,

Thanks a lot for reporting the damage to me. I will work immediately with our production department to investigate into it.

Meantime, will you please take a few pictures of the outer box, and the damaged products? Does the outside box break also? What do you think might cause this damage?

Best regards,

XXXX

包裝破損，不屬于本公司責(zé)任

Dear Tom,

Thanks a lot for your pictures and information. The outside box is damaged seriously, that causes the damage of products. Will you please contact the shipping company to claim? And did you cover the insurance for this order? If so, please also contact the insurance company to claim.

Best regards,

XXXx

包裝未破，屬于本公司責(zé)任

Dear Tom,

Thanks a lot for your pictures and information. I have investigated into this with our production manager. The EPS sheet sounds not thick enough to give strong protection to the products. We have already worked out the improvement plan, thus to make sure that this will not happen again in your future orders.

We sincerely apologize for the inconvenience brought you. And we would like to replace new ones in your next order.

Best regards,