|
今天我們學(xué)習(xí)日常工作中給同事、老板寫郵件。 Today we will be looking at emails for everyday work communication. You may send these frequently to your coworkers and superiors. We've come up with email templates for each of the following common situations to help you communicate better. Coworkers: 同事 Superiors: 上級(jí)、老板
1. Request from coworker 向同事提需求、要信息 Many times you will find yourself needing something from a coworker, whether it’s a document or additional information. Your reason will allow your coworker to understand why you are emailing. 需要把原因、事項(xiàng)表達(dá)清楚，可以用以下這些句型： Examples: - I’m working on the report for our proposal to XYZ, Inc. and really need the figures from the marketing analysis you ran. - I’m emailing to see if you have the numbers for last year’s department budgets. I need to draft a budget proposal by the end of the week. - I was wondering if you could help me plan John’s farewell party. Your call to action needs to specify what you need from them and when. Phrasing it as a question will more likely prompt a reply confirming their ability to help you. 當(dāng)然，最重要的是需要同事做什么、以及時(shí)間節(jié)點(diǎn)。 最好用疑問句表達(dá)，更容易達(dá)到效果： Examples: - Could you send me the numbers by the end of the day so I can wrap this up? - Will you be able to finish writing that report in a week? - Please let me know once you’ve updated the spreadsheet. Make sure you tell them when you need the information or task completed so that they give it to you in time. Also, remember to open with a pleasantry and close with an expression of your gratitude for their help. 在向同事提要求時(shí)，郵件的開頭應(yīng)該客氣一些，結(jié)尾表達(dá)謝意。 Examples: - Start: Hope you're having a great day. - Start: Hope you're doing well. - End: Thank you for your help. - End: Appreciate your help. 2. Confirmation for coworker 給同事確認(rèn)、回復(fù) Similarly, you will frequently respond to coworker requests and attach the relevant files. 回復(fù)時(shí)，常會(huì)添加同事需要的附件。可以用這些方法表達(dá)附件： Examples: - I’ve attached the marketing analysis figures you've requested. - Please find attached the form you’ll need to fill out for your reimbursement. 3. Scheduling a meeting 約會(huì)議 You may find yourself scheduling meetings for your team, or perhaps confirming an interview appointment for a potential candidate. Include the time, date, and location of the meeting. 最重要的是表達(dá)清楚時(shí)間、日期、地點(diǎn)； Examples: - The next Marketing meeting will be held in the Conference Room at 1pm on Monday, November 16th. - Our next team meeting will be on May 4th at 11am in Conference Room C. Include the meeting agenda. 告知會(huì)議會(huì)討論的事項(xiàng) Examples: - We'll be discussing the following items. - Please find the meeting agenda below Let your coworkers know when they need to contact you if they want to discuss other items at the meeting. 也應(yīng)告訴同事，如有事項(xiàng)要加入議程，在某個(gè)日期前通知你： Examples: - If you wish to add any further items to the agenda, please let me know before November 8th. - If there are any additional topics you would like to discuss, please email me about it by Friday. ＊ How do you address multiple recipients? 如何稱呼一群收件人？ The most common ways are: Examples: - Dear all, - Hi all, 4. Interview email 面試郵件 The above is a great template for the kind of language and layout for an interview email. 上圖是一個(gè)非常好的面試通知郵件模版，語言和排版都非常簡(jiǎn)潔、清晰； 郵件應(yīng)告知面試的時(shí)長(zhǎng)、包括是否參加、確認(rèn)、改期選項(xiàng)；把重要信息分成段落、或用黑點(diǎn)分段；
5. Project status update 項(xiàng)目狀況更新郵件 Sometimes you need to keep your team updated on the status of a particular project. In this instance, you may email all the recipients at the same time and delegate tasks to specific people. 這類郵件通常會(huì)發(fā)給幾個(gè)同事，但需要清楚表明需要每個(gè)人做什么；最常用的是'Please',“Could you'這樣的句型；“I'll need'也可以，最后感謝一下，就不會(huì)給人太強(qiáng)硬的感覺。 Examples: - Nick, please send me the updated report by the end of the week. - Mary, I'll need last month's analysis at your earliest convenience. - Chris, could you shoot me an email after checking that the figures from the data match the numbers? Make sure to express your gratitude at the end of the email. It’ll make your team feel good, and a little positivity will go a long way. 最后感謝大家； Examples: - Thanks you all for your hard work! - I couldn’t do this without you guys! ＊ Use the @ sign to bring focus and attention 用@符號(hào)提高相關(guān)同事的注意 Continuing with the above email, one way you could improve the format is by using the @ sign to address each individual recipient. It helps bring their attention to the particular request. Examples: - @Nick, please send me the updated report by the end of the week. - @Mary, I'll need last month's analysis at your earliest convenience. - @Chris, could you shoot me an email after checking that the figures from the data match the numbers? 6. Out of office 休假告知郵件 If you know you will be out of the office for a while, set up an automatic email reply to all incoming emails received during this time. 休假前，別忘了設(shè)置休假郵件自動(dòng)回復(fù)： Here’s how to set it up: Specify what days you will be unavailable. 最常用的郵件語言： Examples: - I will be out of the office from December 25 - January 3 and will not be able to respond to email. - I am currently out of the office until June 22nd. Let your coworkers and business contacts know who to contact regarding the issues that you are in charge of. Provide contact information, such as emails and phone numbers, for their convenience. 提供休假期間的聯(lián)絡(luò)方法： Examples: - If you need immediate assistance with service please contact BEI service. - For assistance with a sales inquiry please contact Jonathan. - For urgent matters, please contact me on my cell phone at [number]. 7. Email your superiors 給上級(jí)寫郵件 A lot of people make the mistake of writing long emails to their superiors in an attempt to sound formal and polite. But this is where you really need to be concise and clear since senior managers tend to be very busy. In general, pay attention to the following three key areas to ensure your email etiquette when writing to a superior: 很多人給上級(jí)寫郵件，覺得越長(zhǎng)越禮貌；但實(shí)際上，這類郵件更需要簡(jiǎn)潔，因?yàn)楦邔拥臅r(shí)間都比較有限；給上級(jí)寫郵件時(shí)，注意以下三點(diǎn)，就能幫你避免出錯(cuò)：
Dear Mr [surname] or Dear Ms [surname] This is the safest form of greeting when emailing a superior. If you're emailing a superior you work with closely, then you don't need to be as formal. 最安全的稱呼就是Dear Mr (姓) 或Dear Ms(姓). 但如果寫郵件給日常經(jīng)常接觸的上級(jí)，那應(yīng)該不需要那么正式；按照你們?nèi)粘Ａ?xí)慣的模式就可以。
Respectfully Sincerely Best Regards Any of the above three works great. “Respectfully” is the most formal; “Sincerely” the second; “Best Regards” is both formal and personal; 以上三種落款都可以用，“Respectfully”是最正式的；“Sincerely”是第二正式； “Best Regards”既正式，又不失人情味兒；
Could you Would you I was wonderding I was hoping I would highly appreciate This brings us to the end of today's session. Tomorrow we'll be looking at emails you send to people you don't know or don't know very well, e.g. emails to a potential client; a networking event follow-up email. You'll find the most common situations and templates in tomorrow's lesson. Stay tuned! |
|
|
