1. I am writing to confirm /enquire/inform you… 我寫信時要確認(rèn)/詢問/通知你…
　　2. I am writing to follow up on our earlier decision on the marketing campaign in Q2.
　　我寫信來追蹤我們之前對于第二季度營銷活動的決定。
　　3. With reference to our telephone conversation today…關(guān)于我們今天在電話中的談話。
　　4. In my previous e-mail on October 5…先前在10月5日所寫的信…
　　5. As I mentioned earlier about… 如我先前所提及關(guān)于…
　　6. as indicated in my previous e-mail… 如我在先前的信中所提出…
　　7. As we discussed on the phone… 如我們上次在電話中的討論…
　　8. from our decision at the previous meeting… 如我們在上次會議中的決定…
　　9. as you requested/per your requirement… 按照你的要求…
　　10.In reply to your e-mail dated April 1，we decided…回答你在4月1日寫的信，我們決定…
　　11.This is in response to your e-mail today.這是針對你今天早上來信的回復(fù)。
　　12. As mentioned before, we deem this product has strong unique selling points in china.
　　如先前所述，我們認(rèn)為這個產(chǎn)品在中國有強有力且獨一無二的銷售點。
　　13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement. 追蹤我們昨天在電話中所談，我想答復(fù)你我們合約的一些待解決的議題。
　　14. I received your voice message regarding the subject. I’m wondering if you can elaborate i.e. provide more details. 我收到你關(guān)于這個主題的留言。我想你是否可以再詳盡說明，也就是再提供多一點細(xì)節(jié)。
　　15. Please be advised/informed that… 請被告知…
　　16. Please note that…請注意…
　　17. We would like to inform you that…我們想要通知你…
　　18. I am convinced that…我確信…
　　19. We agree with you on… 我們同意你在…
　　20. With effect from 4 Oct., 2008…從2008年10月4日開始生效…
　　21. We will have a meeting scheduled as noted below…我們將舉行一個會議，時間表如下。
　　22. Be assured that individual statistics are not disclosed and this is for internal use only. 請確保個人信息不會外泄且只供內(nèi)部使用。
　　23. I am delighted to tell you that… 我很高興地告訴你…
　　24. We are pleased to learn that… 我們很高興得知…
　　25. We wish to notify you that… 我們希望通知你…
　　26. Congratulation on your… 恭喜您關(guān)于…
　　27. I am fine with the proposal. 我對這份提案沒意見。
　　28.I am pleased to inform you that you have been accepted to join the workshop scheduled for 22-24 Nov,2008. 我很高興地告訴你，你已經(jīng)被同意參加2008年11月22-24日的研討會。
　　29. We are sorry to inform you that… 我們很抱歉地通知你…
　　30. I’m afraid I have some bad news. 我恐怕要帶來一些壞消息。
　　31. There are a number of issues with our new system. 我們的新系統(tǒng)有些問題。
　　32. Due to circumstances beyond our control…由于情況超出我們所能控制…
　　33. I don’t feel too optimistic about…我覺得不太樂觀關(guān)于…
　　34. It would be difficult for us to accept… 我們很難接受…
　　35. Unfortunately I have to say that, since receiving your enquiries on the subject, our view has not changed. 很不幸地，我必須這么說，自從收到你關(guān)于這個主題的詢問，我們的看法都沒有改變。
　　36. We would be grateful if you could…我們會很感激如果你可以…
　　37. I could appreciate it if you could… 我會很感激如果你可以…
　　38. Would you please send us…? 可否請你寄給我們…？
　　39. We need your help. 我們需要你的幫助。
　　40. We seek your assistance to cascade/reply this message to your staff.
　　我們請求你的幫助，將此信息傳達(dá)給你們的員工。
　　41. We look forward to your clarification. 我們期待你的澄清。
　　42.Your prompt attention to this matter will be appreciated.您能立即注意此事，我們將非常感激。
　　43. I would really appreciate meeting up if you can spare the time. Please let me know what suits you best.如果您能抽出時間，我希望能與你見面，請讓我知道您最適合的時間。
　　44.Please give us your preliminary thoughts about this.請讓我知道你對于這件事情初步的想法。
　　45. Would you please reply to this e-mail if you plan to attend? 請您回信如果您計劃參加？
　　46.Please advise if you agree with this approach.請告知是否你同意這個方法。
　　47. Could you please let me know the status of this project? 請讓我知道這個計劃的進(jìn)度？
　　48. If possible, I hope to receive a copy of your proposal when it is finished.
　　如果可能，當(dāng)你完成提案，我希望能收到一份復(fù)本。
　　49. I would appreciate it very much if you would send me your reply by next Monday.
　　如果能在下周一前收到您的答復(fù)，我將非常感激。
　　50. Hope this is OK with you. If not, let me know by e-mail ASAP.
　　希望您對此沒有問題，如果不行，請利用電子郵件盡快讓我知道。

1. Could you please send me your replies to the above questions by the end of June?
　　請您在1月份前答復(fù)我上述問題好嗎？
　　2. May I have your reply by April 1, if possible?
　　如果可能，我可否在4月1日前收到您的答復(fù)？
　　3. If you wish, we would be happy to… 如果你希望，我們很樂意…
　　4. Please let me know if there’s anything I can do to help.
　　請讓我知道任何我可以幫得上忙的地方。
　　5. If there’s anything else I can do for you on/regarding this matter, please feel free to contact me at any time.對于這件事，如果還有任何我能幫得上忙的地方，請不要客氣，隨時與我聯(lián)絡(luò)。
　　6. If you want additional recommendations on this, please let us know and we can try to see if this is possible.如果關(guān)于此事你需要額外的建議，請讓我們知道，我們會嘗試看看是否可能。
　　7. I’m just writing to remind you of… 我只是寫信來提醒您…
　　8. May we remind you that…? 我們想要提醒您…
　　9. I am enclosing…我附上…
　　10. Please find enclosed… 請查閱附件…
　　11. Attached hereto … 附件是關(guān)于…
　　12. Attached please find the most up-to-date information on/regarding/concerning…
　　附上關(guān)于某某的最新資料…
　　13. Attached please find the draft product plan for your review and comment.
　　附上產(chǎn)品計劃書的草稿，請審查及評價。
　　14. If you have any further questions, please feel free to contact me.
　　如果你有任何問題，請不要客氣與我聯(lián)絡(luò)。
　　15. I hope my clarification has been helpful. 希望我的說明是有幫助的。
　　16. Please feel free to call me at any time, I will continually provide full support.
　　17. Please let me know if this is suitable. 請讓我知道這是否恰當(dāng)。
　　18. Looking forward to seeing you soon. 期待很快能見到你。
　　19. We look forward to hearing from you soon. 我們期待很快能得到您的回復(fù)。
　　20. Hope this is clear and we are happy to discuss this further if necessary.
　　希望上述說明很清楚，如有必要，我們很樂意再進(jìn)一步討論。
　　21. I look forward to receiving your reply soon. 我期待很快能收到你的回復(fù)。
　　22. Looking forward to receiving your comments in due course.
　　期待在預(yù)期的時間收到你的反饋。
　　23. I’ll keep you posted. 我會與你保持聯(lián)絡(luò)。
　　24. Please keep me informed on the matter. 請隨時讓我知道這件事的發(fā)展。
　　25. For any comments/suggestions, please contact Nadia at 22-2432.
　　任何評價或建議，請打電話22-2432聯(lián)絡(luò)Nadia。
　　26. I would like to apologize for… 我想就…道歉…
　　27. I apologize for the delay in …對于…的耽擱，我深感抱歉。
　　28. We are sorry for any inconvenience caused. 對于產(chǎn)生任何不便，我們感到抱歉。
　　29. I am sorry for any inconvenience this has caused you.
　　對于造成你的任何不便，我感到抱歉。
　　30. I’m sorry about last time. 關(guān)于上次的事我很抱歉。
　　31. We apologize for not replying you earlier.對于未能早一點回信給你，我們感到抱歉。
　　32. I’m really sorry about this. 關(guān)于這件事，我真的很抱歉。
　　33. Sorry, I’m late in replying to your e-mail dated Monday, April 1.
　　抱歉，太遲回您在4月1日（星期一）發(fā)給我的郵件。
　　34. We apologize for the delay and hope that it doesn’t inconvenience you too much.
　　我們?yōu)榈R道歉，希望不會給您帶來太多的不便。
　　35. Hoping that this will not cause you too much trouble.希望不會為您帶來太多的麻煩。
　　36. Sorry if my voice message is not clear enough.如果我的電話留言不夠清楚,我深感抱歉.
　　37. Thank you for your help. 謝謝你的幫助。
　　38. I appreciate very much that you… 我非常感激你…
　　34. I truly appreciate it. 我真的很感激。
　　40. Thank you for your participation. 謝謝你的參加。
　　41. Thank you so much for inviting me. 非常感謝你要請我。
　　42.Congratulations to all of you and thanks for your efforts.恭喜各位并謝謝各位的努力。
　　43. Your understanding and cooperation is greatly/highly appreciated.
　　很感激你的理解及合作。
　　44. Your prompt response will be most appreciated. 很感激你快速的答復(fù)。
　　45. Once again, thank you all for your commitment and support.
　　再一次感謝你的承諾及支持。
　　46. Thanks for your input/clarification/message. 謝謝你的投入/澄清/信息。
　　47. Any comments will be much appreciated. 對于您的任何建議，我將非常感激。
　　48. Thank you very much for everything you’ve done for me. 謝謝你為我做的一切。
　　49. I would appreciate your kindest understanding with/regarding this matter.
　　我很感激你對這件事情的理解。
　　50. Please convey my thanks to all the staff involved, they certainly did an excellent job. 請表達(dá)我的謝意給那些有關(guān)的同仁，他們真的干得很好
 
  　店鋪出清存貨時是購買價廉物美的貨物的好時機(jī)，您可以說“I understand there‘‘s not much left over”（存貨不多）
　　除非是熟客，雙方足夠信任，否則，餐館、旅店通常的電話應(yīng)對方式是“What time can we expect you ?”（您幾點來？）
　　餐廳里，引領(lǐng)顧客落座后通常遞上菜單“Good evening, sir. Here‘‘s the dinner menu”捎待一會，再詢問“May I take your order ?”（您要來點什么？）
　　可以先詢問“How many people, please ?”（請問幾位？）以及“Do you have a reservation ?”（您訂位了嗎？），接下來就應(yīng)該“Where would you prefer to sit ?”（您喜歡坐哪？）而引客人入座了。

         優(yōu)秀推銷員除了要有說服力、自信心和洞悉顧客心理的能力外，還要能經(jīng)常介紹公司的最新或最暢銷的產(chǎn)品?？梢哉f“This is our newest product.”或“This is our most recently developed product.”（這是我公司最新產(chǎn)品），甚至還可以強調(diào)“They are of the newest patterns that can be obtained in town”(這個款式目前在市面上絕無僅有)。

       如今分期付款很流行，所以要學(xué)會說：“You can buy them by installment”
　　還要會解釋：“You pay a down-payment of five hundred dollars, and then, within a year, one hundred for each an every month.”（可以先付訂金500元，然后在一年內(nèi)，每月付100元）
　　如果是當(dāng)場付清貨款，就可能用到這個句子：“Could you pay at the Cashier''s Desk?”（請到收銀臺付款）
　　下列句子要活學(xué)活用：“Thirteen dollars and twenty cents from one hundred dollars leaves eighty six dollars and eighty cents. You might see if that''s all right, sir.”（收您100元，減去13元2角，應(yīng)找您86元8角，請點下數(shù)目）
     東西賣出后，并非萬事大吉，開發(fā)票、給收據(jù)、找零錢是一貫作業(yè)，一句“Here''s your receipt”過后，別忘了說聲謝謝。
　　誰都有出錯的時候，這時態(tài)度一定要誠懇：“I''m very sorry for the mistake”，然后再說：“Here''s the right change.”（這才是要找您的零錢數(shù)）
　　當(dāng)顧客問你：“How much will this be”（多少錢？），你可以說“Just a moment, please. I''ll calculate that for you.”（請等一下，我算算看）
　　顧客的疑慮多針對服務(wù)費service charge（在國外還有稅率tax rate），您的說明一定要明白無誤：“A 10% service charge have been added to your bill.”（賬單已經(jīng)加了10%的服務(wù)費）
　　如果愿意降價，可以使用however來轉(zhuǎn)折語氣：“However,..., we can give you a discount.”（然而，由于……，我們可以給您打折）
　　對熟客可以說：“Ordinarily we sell them for one hundred and fifteen dollars, but I''ll make a concession.”（我們一般要賣115元，但您可以優(yōu)惠）
　　對新顧客可以說：“I can manage to give you a discount of ten percent, deeming it as a kind of expenditure for advertisement.”（給您9折，當(dāng)作是宣傳費吧）
　　“It''s indeed two-pence colored”（真是價廉物美）這句流行用語可是中外皆宜。

分期付款與收取其他貨款并沒有多大不同，后者除手續(xù)稍微復(fù)雜一點外，前提是“May I have some money as a deposit?”（您可以付部分訂金嗎？）
　　當(dāng)今，顧客逐漸習(xí)慣使用支票（check）或信用卡（credit card）付款，面對這種情況，您要會說：“Of course you can pay by check.”
　　方式有多種多樣，不過千萬不要認(rèn)為“15% discount to you.”是打一五折！
　　此時，通常會給對方優(yōu)惠價，“I''ll let you have everything at bed-rock prices”（每樣?xùn)|西我都以最低價給你）中的red-rock就是the lowest的意思。
　　這可是您大展身手的好機(jī)會，“You may not have the same chance again.”（請勿錯失良機(jī)）是使用頻率最高的一句話。
　　打折的時候，商品價格通常會有零頭，賣方多半會讓步：“I will dispense with the odd five.”（我會把五元零頭減去），或是在此句前做些解釋“In order to show deference to our customers.”（為尊重顧客起見） 
　　衣服的改短（shorten）及改?。╰ake in）多半是免費的，你可以向顧客說清楚“We don''t charge for this.”
　　告訴顧客，其購買量的大小決定折扣的高低：“If you buy more than four pounds, we can allow you ten percent discount”（如果您購買4磅以上，可以打9折）
優(yōu)秀的推銷員應(yīng)該懂得在適當(dāng)?shù)臅r機(jī)，向顧客推銷名牌產(chǎn)品，象“Are you interested in a particular brand?”（您有沒有感興趣的品牌？）之類的介紹性開場白，要很熟悉。至于PLAYBOY、issey miyake、LACOSTE、Christian Dior等世界級名牌，只要知道牌子的名字就行了，甚至根本用不著推銷。
　　有些特定商品，要證明其品質(zhì)，有其特別的鑒定法：如果是羊毛(pure wool), 您說：“l(fā)et me prove it”(讓我證明給您看)。接下來要做的是strike a match and burn a thread of it(劃根火柴，燒一條毛線)就明白了。
　　一個成功的salesperson除了要充實自己個方面的知識能力之外，還必須熟悉各種推銷手法，附帶推銷就是及其關(guān)鍵的一項。完成推銷后，可說：“Now, what about something else?”或者“What next today?”（還要些別的嗎？）常常能收到意想不到的效果。
　　“推銷是由被拒絕時開始的”，這句話是拉人壽保險業(yè)績居全球之冠的E.G雷塔門所說的名言。所以，被拒絕時應(yīng)如何突破妨礙銷售的主因是推銷員必須多加訓(xùn)練的課題。買東西的人常常都喜歡在購物時征詢對方意見，因此，您必須點明“Maybe you must rely on the opinion of your family.”(也許，您必須要靠家人來做出決定)然后，顧客就會說出真正的原因何在了。
　　人們基本上都有喜歡外國貨的心理，這是，推銷人員可以分別介紹之，“This is made in China, but that isn''t.”（這是中國造的，那個是進(jìn)口的）。
　　沒有顧客指定要購買的物品時，千萬不要到此為止，必須迅速反應(yīng)：“Sorry, we haven''t got that. Do you prefer Salem?”(抱歉，我們沒有那個。您喜歡用Salem來代替嗎？)這種持續(xù)維持積極銷售的態(tài)度，才是制勝的不二法門。
　　如果顧客在成衣柜上找不到合適的服裝，您不妨建議他定制一套，同時向他說明定制的優(yōu)點：“They are fitted to the body, and are much more carefully finished”(特別合身，手工也比較精致)
　　一般而言，貨物出門，概不退換。但是，如果商品確實有瑕疵，通?？梢栽谝欢〞r間內(nèi)更換。這時您要說：“We''ll exchange it, of course.”(當(dāng)然，我們會幫您換)
　　信譽良好的廠家對于所售的商品都有足夠的保證，因為生意不是只做一時，而是長久的，因此您會用到：“The guarantee provides for free service and parts.”(保證免費修理)。
如果對自己推銷的產(chǎn)品有足夠的信心，您當(dāng)然可以拍著胸脯對顧客說：“If they do not fit perfectly, I will have another suit made for you.”(如果有一點點不合身，我可以為您另外做一套。) 推銷員保證合用的話，極易說服顧客，因為正面的保證必然是令人滿意的。
　　現(xiàn)場實地操作產(chǎn)品的功用，對于推銷者來說，是十分必要的訓(xùn)練。如果顧客要您have it operated(請您操作一下)時，您就可以立刻派上用場：“Now you see how interestingly it works.”(現(xiàn)在大家可以看看，它轉(zhuǎn)動得多有趣。)
　　客人大批量購買時，您最好能為其列明一張清單，然后征詢顧客意見，重復(fù)一遍才算大功告成：“I will give you a bill listing all of them”(我會給您一份列明所購物品的賬單)
　　像餐具之類的東西，大都要成套購買比較合算，推銷人員通常會說：“It must cost more if you just want a single cup”(如果您只買一個杯子，價格會比較貴)基于貪小便宜的心理，顧客大多會成套購買的。
　　顧客為送禮而購買的商品，絕對注重包裝。因此，您最好在得知顧客是要送禮之后，用這句：“Gift-wrap it for you”(讓我替您包裝成禮品吧)主動、積極常能讓您立于不敗之地。
　　推銷者的服務(wù)是隨時隨地的，因此當(dāng)客人的物品要分別寄送到兩地時，您當(dāng)然得說：“I''ll send them for you separately.”(我會替您分別寄送的)從交易的細(xì)節(jié)中，可以考驗出一個推銷者的應(yīng)變能力。
　　知己知彼，才能百戰(zhàn)不殆。推銷員必須知道，銷售的原動力主要在于您的推銷術(shù)，而不是商品本身；因此，你的商品知識與經(jīng)驗，相形之下就顯得格外重要。 “Judging from past sales”(根據(jù)我的銷售經(jīng)驗)是一句很好的開端，接下來說：“I''d say you''ll never have to call on your guarantee”(您永遠(yuǎn)都無需拿它來修理)。
　　對于熟客，推銷員不用太過于恭敬客氣，像這樣說一句“I''m most pleased if you would like to see them, whether you are going to buy or not”(您只要參觀看看就可以了，不管您買不買，我都覺得很高興)就萬事OK了。
　　推銷與廣告是一體的，因此“I‘‘ll do my best as soon as possible.”(我會盡快為您提供最好的服務(wù))這句話要時時刻刻掛在嘴上，才能有效開展推銷工作。
　　說明營業(yè)時間是保證生意上門的前提，因此，“Our business time is from 10:00 AM to 9:00 PM”(我們的營業(yè)時間是從早上10點到晚上9點)這類話幾乎天天都用得到，推銷員應(yīng)該倒背如流。
　　現(xiàn)代商場上，電話應(yīng)對是相當(dāng)重要的一項。尤其在百貨公司或餐館里，常會接到要找客人的外線電話，如果廣播叫他來聽，它卻不在，您就要把他有禮貌地要求留言：“May I have the message?”
　　如果接到顧客的外線電話時，第一步就是要告訴對方“I''ll page him for you.”(我會幫您呼叫他來接聽)。
　　談生意提及錢，就離成交不遠(yuǎn)了。推銷員處理錢財?shù)姆绞奖仨毭骺旃麤Q，只要價格合理、顧客滿意、推銷員就要手腳敏捷，馬上接口說“Take you sixty dollars, sir”(收您60元，先生)交貨找零，一次OK。
　　拒絕顧客是一門學(xué)問，要采取委婉的聲東擊西法；譬如顧客要退錢、換貨等事項時，您只要說：“I''m sorry, it''s our store rule.”(對不起，這是我們的店規(guī)—概不退換)不但能輕松解決問題，還能樹立良好的店風(fēng)行規(guī)。
　　推銷員感到最尷尬的，莫過于出售本身吹噓推薦的商品之后，卻因品質(zhì)不良而遭顧客質(zhì)問的。此時，最好的辦法就是誠懇地認(rèn)錯：“I''m terribly sorry.”然后采取補償措施“If you''ll just wait a minute, I''ll give you a new one.”
　　強調(diào)完善的售后服務(wù)，是幫助顧客下決定的主因?！癢e assume all responsibility for service and repair.”(我們負(fù)責(zé)所有的服務(wù)和修理事情)
　　通常在成交之后，推銷者都會說：“Thank you, please come again”(謝謝，請再度光臨)之類的話，顧客大都耳目能詳，毫無感覺，如果您能用“You have been very helpful.”(謝謝您的幫忙)來代替，必能使顧客耳目一新。
　　抱怨事件的處理過程中，稍有不當(dāng)，問題就會越來越嚴(yán)重；如果處理合宜的話，說不定“因禍得福”。首先，您應(yīng)該先致歉“I am very sorry.”再接著說“I will find out the main reason as soon as possible.”(我會盡快查明主要的原因)以示效率及負(fù)責(zé)。
　　“追蹤一個顧客，勝過開發(fā)十個顧客”是盛行于推銷界的名言。訪問、DM、推銷信、電話等適時的配合能讓您迅速了解市場動態(tài)，一般而言，都列入資料卡片中，請顧客填好表格“Please fill out the list.”是和顧客保持聯(lián)絡(luò)的第一步。
　　推銷的秘訣在于如何活用問句。像“Do you want to see anything else?”(您想看看別的產(chǎn)品嗎？)這類典型的發(fā)問，就是順利展開推銷成功的關(guān)鍵。更進(jìn)一步，把目的帶入問句中，“What about this one?”(這個怎樣？)以誘導(dǎo)顧客的想法。
　　顧客常常會說：“別人有，你們?yōu)槭裁礇]有？”如果您可以通融，而增添服務(wù)項目，則可以回答“Certainly, we sell coffee by weight, too”(當(dāng)然，我們也可以按重量零售咖啡)。
　　當(dāng)您的產(chǎn)品出錯，或者由于您本身的疏忽，而造成顧客的不滿時，“I''m very sorry for our carelessness”(很抱歉，這是我們的疏忽造成的)這種坦誠的道歉方式，多能圓滿解決一切糾紛。
　　售出的商品在保證期限內(nèi)故障時，當(dāng)然得享受免費修理的服務(wù)。因此，您會用到“Within a period of one year, any repair is free of charge.”(在一年的保證期內(nèi)，修理費用全免。
　　如果顧客認(rèn)為品質(zhì)不良，要求退錢而不愿換貨時，您最好遵照“We can refund you”(我們會退錢給您)“顧客至上”對于推銷員來說永遠(yuǎn)是對的。
　　“顧客盈門，川流不息”是每家商店的希望，但如果生意太好，您也只能說：“I''m afraid we are fully booked for tonight”(今晚的席位恐怕已經(jīng)訂滿了。)來婉拒上門的顧客，以免擠上加擠，影響服務(wù)質(zhì)量。
　　老顧客的好處，就是會帶新客人來；此時出了稱謝、套交情外，還可說“What a great insight you have”(您的眼光真好！)既感謝了顧客，也抬高了自己的身價。
　　推銷員盡一切努力，仍然無法說服顧客購買，或碰上極端難纏的顧客時，要記住“和氣生財”，常用“I''m sorry I couldn''t be of any help.”(很抱歉不能幫上忙)。
　　顧客要送禮之前，通常喜愛漂亮的包裝，因此揣摩送禮者的心意，是推銷員必須研讀的課程。介紹禮品時，要這樣用“Here is a display of our Christmas parcels”(這里是我們所陳列的圣誕禮品)
　　要做優(yōu)秀的推銷員，必須對自己和銷售的產(chǎn)品有十足的信心，才可以保證顧客滿意。通常這招“I''ll promise to take it back or exchange it if you find it is not good.”
　　顧客有特別要求時，您必須馬上回答“I would if I could”(如果能夠的話，我一定效勞)至于您能不能做得到，就在其次了。因為購買者開始詢問時，就是購買意愿達(dá)到高潮的階段，因此，推銷者應(yīng)好好利用。

久仰！
I ve heard so much about you.
好久不見了！
Long time no see.
辛苦了！
You've had a long day. You've had a long flight.
尊敬的朋友們！
Distinguished/Honorable/Respected friends
閣下（多用于稱呼大使）Your Excellency
我代表北京市政府歡迎各位朋友訪問北京。
On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.
對您的大力協(xié)助，我謹(jǐn)代表北京市政府表示衷心的感謝。
On behalf of the Beijing Municipal government, I wish to express our heartfelt thanks to you for your gracious assistance.
在北京過得怎么樣？
How are you making out in Beijing?
我一定向他轉(zhuǎn)達(dá)您的問候和邀請。
I'll surely remember you and your invitation to him.
歡迎美商來北京投資。
American businessmen are welcome to make investment in Beijing.
歡迎多提寶貴意見。
Your valuable advice is most welcome.
不虛此行！
Its a rewarding trip!
您的日程很緊，我們的會見是否就到此為止。
As you have a tight schedule, I will not take up more of your time.
請代我問候王先生。
Please remember me to Mr.Wang.
感謝光臨！
Thank you so much for coming.
歡迎再來！
Hope you'll come again.
歡迎以后多來北京！
Hope you'll visit Beijing more often.
請留步，不用送了！
I will see myself out, please.
多保重！
Take care!
祝您一路平安！
Have a nice trip!

　商業(yè)性的溝通和交流總是帶著一定的目的并要達(dá)成一定的結(jié)果。因此在談話開始時大概介紹一下談話的框架是很有必要的，就像寫作文要先打好主題綱要一樣。本文就教給大家一些商務(wù)英語會談時可以參考的談話框架用語。

　　1. Before I begin, let’s make it clear that it’s only a casual talk.

　　在開始前，我先說明一下，這只是個非正式會談。

　　2. To begin with, I’d like to make a brief introduction of the current market situation.

　　一開始，我想簡單介紹一下當(dāng)前市場情況。

　　3. I’d like to begin by telling you about the latest market developments. .

　　我想先向大家談?wù)勈袌龅淖钚掳l(fā)展情況。

　　4. First, let me outline the current problems we are facing.

　　首先，我來大概介紹一下當(dāng)前面臨的問題。

　　5. First of all, we have to settle our disputes about the quality of your supplied goods.

　　首先，我們要解決雙方關(guān)于供貨品質(zhì)的分歧意見。

　　6. Secondly, I’d like to look at the causes of the damage.

　　其次，我想分析一下造成貨損的原因。

　　7. Thirdly, we’ll see if our solution is workable.

　　再次，我們來看看解決問題的方法是否可行。

　　8. I will then go on to describe the main features.

　　而后，我將闡述其主要特征。

　　9. After that, we’ll try to find ways to solve these problems.

　　這以后，我們將設(shè)法尋找解決這些問題的方法。

　　10. Following that, we’ll go into details of these accidents.

　　再往下，我們將對這些事故進(jìn)行深入研究。

　　11. From there, I’ll suggest some possible solutions.

　　繼而，我將提出一些可能的解決方法。

　　12. Next, I’ll spend a few minutes looking at other methods available now.

　　而后，我要花點時間探討其他可采用的方法。

　　13. Finally, I’d like to conclude by recommending a few changes in packaging.

　　最后，我想對包裝材料變更提出一些建議，并以此結(jié)束我的發(fā)言。

　　14. Last but not least, we’ll discuss how to carry out the contract smoothly.

　　最后但同樣重要的是，我們將討論如何順利執(zhí)行合同。

　1. We’d like to order your products. We’ll send our official order today.

　　我們想訂你們的貨，今天會寄上正式的訂單。

　　2. Did you get our order for your telephones?

　　你是否收到了我們訂電話機(jī)的訂單？

　　3. We’ve noticed that your orders have been falling off lately, haven’t you?

　　我們發(fā)現(xiàn)貴公司的訂單最近逐漸減少了，對嗎？

　　4. That’s because we have switched to made-up goods market.

　　那是因為我們轉(zhuǎn)向成衣生意的緣故。 【外語教育&網(wǎng)www.】

　　5. Is there anything I can book for you now?

　　目前有什么我可以代您訂購的嗎？

　　6. What we can order from you right now are cotton goods.

　　現(xiàn)在我們能向你訂購的只有棉織品。

　　7. Can you let me have the name and quantities?

　　你可以告訴我貨名和數(shù)量嗎？

　　8. Unless you order in March, we won’t be able to deliver in June.

　　除非你方三月訂貨，否則我們無法6月送貨。

　　9. I’m ready to place an order with you, but only one condition is that the goods are confined to Finland.

　　我準(zhǔn)備向你們訂貨，但是唯一的條件是，貨物只限賣給芬蘭的公司。

　　10. Advanced samples must arrive in London before the end of August; otherwise the goods are useless.

　　前寄樣品必須在8月底以前到達(dá)倫敦，否則所訂貨物都將無效。

　　11. Can we make a change on order No. 29734?

　　我們可以修改一下29734號訂單嗎？

　　12. We want to increase the number of AR-26s on order No. 99725.

　　我們想增加99725號訂單上AR-26的數(shù)量。

拒絕訂貨有很多種原因?，F(xiàn)在我們就來看看各種拒絕原因的表達(dá)方法。
　　1. Unfortunately, the goods you requested cannot be supplied from stock due to heavy commitments.

　　很遺憾，由于訂單堆積，您要的貨物無現(xiàn)貨可供。

　　2. The present supplies of raw materials are being used for earlier orders, which makes it impossible for us to effect your shipment as required.

　　日前供應(yīng)的原料正用于早期的訂貨，這使我們無法按你方要求交貨。

　　3. We find it difficult to fill your order at the prices indicated in your letter because of the high cost of raw materials

　　由于原料成本高昂，我們難以按你方要求的價格供貨。

　　4. We have to delay your order until the revised one reached the minimum volume we have established.

　　只有你方把現(xiàn)有訂貨量增至我們所確定的最低數(shù)量，我們才能供貨。

　　5. We regret we need to decline this order as the balances of your account with us stands over our fixed reasonable limit.

　　你方欠款超出我們所規(guī)定的合理限度，很抱歉只好拒絕訂貨。

　　6. We would like to grant an accurate order by your adding the sizes on the enclosed form.

　　請在所附的表格中加進(jìn)尺碼，以便使訂貨無誤。

　　7. The immediate shipment of your order can be expected only when you modify your usual delivery arrangements by shipping 40% in June and balance in July instead of two equal monthly shipments.

　　假如你方能把原來六、七月各裝運一半改為六月運百分之四十，其余的七月運，我們才有望立刻發(fā)貨。

　　8. As soon as we receive the authorized approval from your local government, we will deliver your order for the materials which are usually prevented from entering your city due to the religious regulations.

　　一旦接到你方當(dāng)?shù)卣臏?zhǔn)許，我們就發(fā)運你方訂的貨物。在通常的情況下，由于宗教法則，這種原料是不允許進(jìn)入你們城市的。

　How do you feel about the quality of our products?

　　你覺得我們產(chǎn)品的質(zhì)量怎么樣？

　　What about having a look at a sample first?

　　先看一看產(chǎn)品吧？

　　What about placing a trial order?

　　何不先試訂貨？

　　You can rest assured.

　　你可以放心。

　　We are always improving our design and patterns to conform to the world market.

　　我們一直在提高我們產(chǎn)品的設(shè)計水平，以滿足世界市場的要求。

　　This new product is to the taste of European market.

　　這種新產(chǎn)品歐洲很受歡迎。

　　I think it will also find a good market in your country.

　　我認(rèn)為它會在您的國家暢銷。

　　Fine quality as well as low prices will help push the sales of your products.

　　優(yōu)良的質(zhì)量和較低的價格有助于產(chǎn)品銷售。

　　Reliability is our strong point.

　　可靠性正是我們產(chǎn)品的優(yōu)點。

　　This product is now in great demand and we have on hand many enquiries from other countries.

　　這種產(chǎn)品現(xiàn)在需求量很大，我們手頭上有來自其他國家的很多詢盤。

　　Do you have specific request for packing? Here are the samples of packing available now. You may have a look.

　　你們對包裝有什么特別要求嗎？這是我們目前用的包裝樣品，你可以看下。

　　We regret that the goods you inquired about are not available.

　　很遺憾，你們所詢貨物目前無貨。

　　Would you accept delivery spread over a period of time?

　　不知你們能不能接受在一段時間內(nèi)分批交貨？

I think we can strike a bargain with you if your pries are competitive.
　　我認(rèn)為如果價格有競爭力，我們就可以達(dá)成交易。
　　Is that your quoted prices?
　　這是你方的價格嗎？
　　It would be very difficult to come down with the price.
　　我們很難再降價了。
　　our prices are the most reasonable.
　　我們的價格是最合理的。
　　can you cut down the price for me?
　　你們可以降低價格嗎？
　　we can offer you discount terms.
　　我們可以向你提供折扣。
　　Do you quote CIG or FOB?
　　你們報的是到岸價還是離岸價？
　　I can assure you our price is very favourable.
　　我可以保證我們的價格是優(yōu)惠的。
　　Please give us your best price.
　　請給我們報最低價。
　　All the prices are on the FOB shanghai basis.
　　所有的價格都是上海港船上交貨價。
　　Your prices are much too high for us to accept.
　　你的價格太高，我們不能接受。
　　I can't allow the price you ask for.
　　我不能同意你們要求的價格。
　　we can't cover our production cost at this price.
　　這個價格我們不能保本。
　　Are the price on the list firm offers?
　　報價單上的價格是實價嗎？
　　This is the lowest possible price.
　　這是最低價了。
　　thank you for your inquiry.
　　感謝貴方詢價。
　　How about the prices?
　　價格如何？
　　When quoting ,please state terms of payment and time of delivery.
　　貴方報價時，請說明付款條件和交貨時間。
　　Our price is realistic and based on reasonable profit.
　　我們的價格是很實際的，是根據(jù)合理的利潤提出的。
　　If an order is placed, we'll pay the cost of the sample.
　　如果交易成功，樣品費由我們付。

　Our price is realistic and based on reasonable profit.
　　我們的價格是很實際的，是根據(jù)合理的利潤提出的。
　　If an order is placed, we'll pay the cost of the sample.
　　如果交易成功，樣品費由我們付。
　　I'm glad that our negotiation has come to a successful conclusion.
　　我很高興我們的談判獲得圓滿成功。
　　When shall we come to sign the contract？
　　我們什么時候簽訂合同？
　　Do you think it'stime to sign the ontract?
　　我想該簽合同了吧？
　　Before the formal contract is drawn up we'd like to restate the main points of the agreement.
　　在正式簽約之前，我們要重申一下協(xié)議的重點。
　　As some points concerning the contrac have not yet been settled negotiation has to be continued before the contract is signed.
　　由于合同某些問題尚未解決，所以在合同簽署前仍需繼續(xù)協(xié)商。
　　There are a few points which I'd like to ring up concerning the contract.
　　關(guān)于合同我想提出幾點看法。
　　The seller should try to carry out the contract in time if not the buyer has the righe to cancel the contact.
　　賣方應(yīng)努力按規(guī)定履行合同，否則買方有權(quán)撤消合同。
　　No party who has signed the contract has the rught to break if.
　　簽署合同的任何一方都無權(quán)撕毀合同。
　　Once a contract is signed,it has legal effect.
　　合同一旦簽署即具有法律效力。
　　We can get the contract finalized now.
　　現(xiàn)在我們可以簽訂合同了。
　　Have you any questions in regards to the contract?
　　關(guān)于合同你還有什么問題要問嗎？

When can we expect your confirmation of the order?
　　你什么時候能確定訂單？
　　We want to order this article from you.
　　我們想訂這種做。
　　What's the minimum quantity of an order for your goods?
　　你們訂貨的最低量是多少？
　　May I see your list?
　　我可以看一下你的貨單嗎？
　　We postponed an order.
　　我們要推遲訂貨。
　　Generally speaking,we can supply all kinds of goods.
　　一般來說，我們可以提供所有種類的貨。
　　We have received your catalogue and price list, and now we order the following goods st the prices named.
　　已收到你方目錄和價格表，現(xiàn)按所示價格購下列貨物。
　　We find both quslity and prices of your products satisfactory and enclose our trial order for prompt supply.
　　我們對你方產(chǎn)品的質(zhì)量和價格均感滿意，現(xiàn)寄去試訂單，請供應(yīng)現(xiàn)貨。
　　We are pleased to receive your order and confirm acceptance of it.
　　很高興接到你方訂單，并確認(rèn)予以接受。
　　As the goods you ordered afe now in stock,we will ship them without fail as early as possible.
　　因為貴方訂貨的商品尚有存貨，本公司將一定盡快發(fā)運。
　　I wonder if you could supply us with your latest products for regular orders.
　　我想知道你們是否能為我們的定期訂單供應(yīng)你們的最新產(chǎn)品。
　　Our prices depend on the quantity of your order.
　　我們的價格取決于你們訂單的數(shù)量。
　　We could reduce our price by 5% if you palce a substantial reder with us.
　　如果你們訂貨量大的話，我們可以減價5%。
　　We must insist on immediate delivery, otherwise we shall be compelled to cancel the order.
　　我們堅決要求立即發(fā)貨，否則我方將被迫取消訂單。
　　We would prefer to confirm our order with your firm as soon as possinle.
　　我們想盡快向你們公司落實訂單。
　　There is a change we have to make in the order.
　　訂單中有一處需要修改。

運輸
　　We require that transshipment be allowed.
　　我們要求允許轉(zhuǎn)船。
　　When can you make shipment carefully?
　　你們什么時候裝船？
　　We'll get the goods dispatched within the stipulated time.
　　我們將按規(guī)定的時間發(fā)貨。
　　When can you make the balace shipment?
　　你們何時可以發(fā)余下的貨呢？
　　I wonder if you could ship the order as soon as possible？
　　不知道能否盡快裝運訂貨？
　　Let's disscuss about the mode of transportation.
　　我們討論一下運輸方式吧。
　　What mode of transportation do you suggest we use?
　　你建議我們用什么運輸方式呢？
　　What sort of delivery periods did you have in mind?
　　你所打算的是哪一種發(fā)貨期？
　　Please ensure that we'll get tight shipping documents before the arrival of the goods.
　　請確保在貨物到達(dá)前我方可拿到正確的裝船單據(jù)。
　　When can we collect the goods?
　　我們什么時候可以提貨？
　　We can't advance the time of delivery.
　　我們無法將交貨時間提前。
　　I'm very sorry for delay in delivery.
　　十分抱歉，交貨拖延了。
　　How long does it take you to make delivery?
　　你們需要多長時間發(fā)貨？

Our terms of payment are by irrevocable L/C pauable by sight draft against presentaion of shipping documents.
　　我們的支付方式是不可撤消的信用證支付，憑裝運單據(jù)見票。
　　Can you tell it on an installment basis?
　　你們這里可以分期付款嗎？
　　Do you accept payment by installments?
　　你同意分期付款嗎？
　　How would you like paymentbe made?
　　你們采取什么付款方式？
　　We expect payment in advance on first orders.
　　我們希望第一次訂貨要求預(yù)付貨款。
　　What are your terms of payment?
　　你們的付款條件是什么？
　　We can't accept D/P or D/A. we insist on payment by L/C.
　　我們不接收付款交單或承兌交單，我們只收信用證。
　　Do you accept D/P payment terms.
　　你們接受付款交單這種方式嗎？
　　What is the period of validity of this L/C?
　　這張信用證的有效期是多久？

投訴與索賠
　　The shipment i stuck in customs.
　　出貨在海關(guān)受阻。
　　If you fail to make the shipment soon, we'll cancel the order.
　　如果你們不能近期發(fā)貨，我們將取消訂單。
　　I'd like to complain of the damaged goods.
　　我方由于貨物被損向你方投訴。
　　We're sorry to say that we are dissatisfied with the state of the goods.
　　很遺憾，我們對商品狀況不滿。
　　Upon examination,we found the goods are not up to the standard of the sample.
　　經(jīng)檢驗，我們發(fā)現(xiàn)貨物達(dá)不到樣品的標(biāo)準(zhǔn)。
　　The goods sent are inferior compared to the original sample.
　　所發(fā)送的貨比原樣品差。
　　How many are you short?
　　你們?nèi)绷硕嗌伲?BR>　　Could you pleased send them back to us at our expense?
　　你能將受損的貨品送還我們嗎？運費由我方承擔(dān)。
　　Who'll bear the freight?
　　運費由誰來承擔(dān)?
　　We have a complaint about quality.
　　我們要起訴質(zhì)量問題。
　　We have to file a ckaim on you.
　　我們不得不向貴方提出賠償。
　　The goods you sent are not up to the standard.
　　你們發(fā)運來的貨物不符合標(biāo)準(zhǔn)。
　　I don't think the responsibility should rest with us.
　　我認(rèn)為責(zé)任不在我方。
　　We can only take on so much.
　　我們只能承受這么多。