The Enterprise Gets Googled

On Feb. 14, 2006, many Google e-mail users received an unexpected Valentine‘s Day present. When they logged in to their accounts, there it was: instant messaging, fully integrated with their e-mail system. Gmail users could now chat in the same browser window as their inbox. Just as with e-mail, the system would save a transcript of every chat and, better yet, the text of archived transcripts would be searchable. There was nothing to download, nothing to install.

It was technology magic.

This was another overnight success for Google, the company most everybody loves (with the exception of a few countries, some municipal governments, and a host of proto-competitors such as Microsoft, IBM and Yahoo). Over the past few years, Google has released a series of Web-based applications that have raised the bar for its competitors, just as its search engine did when it burst onto the scene at the end of 1999. When Gmail debuted on April 1, 2004, for example, it gave users a gigabyte of storage—10 times as much as Yahoo and Microsoft‘s free e-mail services.

Google releases its products with little fanfare, labeling them beta versions and leaving them that way for years. Yet its desktop search, map, e-mail and other services are among the world‘s best and most popular applications. And whether you know it or not, your employees are probably using them.

But Google is not just a search company, or an applications company. A company that can scan billions of webpages for a handful of words in less than a second (a search for "CIO magazine" returned almost 28 million results, prioritized by relevance, in 0.14 seconds) deserves to be acknowledged for what it really is: a supercomputer.

"What Google recognized was that if they built their own system using cheap, off-the-shelf PCs and ran their own operating system"—the Google File System, a highly customized version of Linux—"they could afford limitless expansion," says Chris Sherman, executive editor of Searchenginewatch.com. In order to build the best search engine possible, Google connected thousands, then tens of thousands, of servers. And at some point that infrastructure and the possibilities it afforded became the company‘s primary focus. What followed was a series of services that took advantage of Google‘s ability to process transactions at a speed and scale never before achieved. And these Web-based services don‘t require users to download a thing. Google provides the computing power. All you need is a browser.

"What Google has that‘s extraordinary is not search but the highly optimized computing platform," says Sue Feldman, VP of content technologies research at IDC (a sister company to CIO‘s publisher). That platform has Google poised to lead the Web computing revolution that everyone in the IT industry has been talking about since the 1990s.

Google‘s platform, along with the others bound to follow in its wake, will, over time, move computing to the Web and away from the desktop. As this happens, IT will get better—applications will be easier, faster and cheaper to use—much as it did when it moved off the mainframe 20 years ago. "We‘re still far away from a holistic Web computing solution," says Brian Shield, CIO of The Weather Channel. "But the pieces are not that far away. We‘re not far from fostering greater productivity with Google‘s name on it."

The move to online computing will change the relationship between CIOs and users. Just as accessing applications over the Web will give CIOs more flexibility to find the best fit for their businesses, their employees will enjoy that same flexibility in finding the applications that are best for them. In the Google-future, IT will be more scalable, agile and cost-effective. But it will also be less controllable by CIOs. This will require CIOs to adopt a new mind-set for how they manage the use of IT in their company. Those who succeed will be free to focus on driving innovation; those who fail will be fighting a battle they‘re destined to lose.

"CIOs need to understand that it is a whole new world," says Feldman.

Inside the Googleplex

Web computing could make a CIO‘s life much, much easier. Applications will be hosted by third parties that can support an almost unlimited number of users and store almost unlimited amounts of data. CIOs will no longer have to maintain large databases or expensive desktop software. And because these applications live on the Web, your employees will be able to access them with any device that supports a browser.

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